Refund Policy

Last updated: 4 October 2026

30-day money-back guarantee

If you're not happy with a purchase from Teach to Transfer, you can ask for a full refund within 30 days of your order date. You don't need to give a reason.

How to ask for a refund

Refunds are handled by our payment provider, Paddle, who is the Merchant of Record for all orders. Visit paddle.net and look up your order using the email on your receipt, or reply to your receipt email.

What happens next

Once a refund is made, the refunded stage (or the Complete Journey) is removed from your account. Your child's progress and badges are kept.

This policy does not affect your statutory rights. See also Paddle's refund policy.